Once a visa or travel document request is accepted, you will receive an email which will formalise the contract, thus it will become a valid, current and binding legal transaction between the parties, and therefore we, as a business, will become your supplier and you our customer.
In the event that your visa is denied by government authorities, you will receive a full refund of the fees paid to the government, you will never receive a payment corresponding to our handling and processing fees, any other refund request will be excluded.
As stated on Chapter 3, Article 16 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights:
Exceptions from the right of withdrawal
Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following:
(a) service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;
[...]
(c) the supply of goods made to the consumer’s specifications or clearly personalised;
Read the complete document here.
Any attempt to use a chargeback to secure a refund in a manner that is not contemplated in this policy will be deemed a serious violation of our terms. We will consider such attempts as fraudulent and will promptly take legal action in response.
In the event of needing a refund on an order which has already been accepted and processed, contact us at [email protected] so that your particular case and the possible return of the amount paid can be considered.
The estimated response time for your request will be a maximum of 72 hours.
We would like to inform you that, due to the urgent and personalised nature of the requests, our company will start to manage and process your order within a maximum time period of 24 hours. The applicant expressly accepts and authorises the order, which being personalised and urgent, will not be able to benefit from any type of withdrawal period or cancellation.